All of the Help, None of the Hype... When it comes to contact centre performance, it’s all about delivering the optimal customer experience at the lowest possible cost… ICCM Canada will show you how to get there. Attend and choose from dozens of case-based sessions offering actionable advice for maximizing the financial and operational performance of your centre. Whether you’re looking for brand new approaches to the management of people, processes and technology, or would simply like to validate your existing plans and assumptions, ICCM Canada is the place to do it. The conference features new content covering mission-critical issues in metrics, strategy, and customer experience management. You will walk away armed with the knowledge and tools you need to achieve unprecedented levels of operational efficiency, productivity and profitability. For more than a decade, ICCM Canada has delivered educational content and networking experiences to help contact management professionals fine-tune their skills, assess new technologies, maximize customer value, and build a professional network for guidance and support. Don't miss compelling 2008 case studies which will be posted by April 30th. New Platinum Sponsor   New Gold Sponsor New Silver Sponsors Added:                     Participate in this year’s Passport Program - Open to All Attendees Visit the ICCM Canada Expo Hall Floor (Located in HALL C) for a chance to WIN your choice of either the New Apple iPod Touch 8GB* or $300 in AmEx gift cheques!

We look forward to seeing you at the Metro Toronto Convention Centre, October 6 - 8!