All of the Help, None of the Hype...

When it comes to contact centre performance, it’s all about delivering the optimal customer experience at the lowest possible cost…
ICCM Canada will show you how to get there.

Important Event Information:
View the 8 Track 2008 Conference Program
Opening Keynote:
   High Quality Leadership from Around the World
Show Floor Features & Application Showcase Theatre -
   Open to all attendees
Learn why you should attend!

Conference includes compelling case studies from:
• American Express• Toronto Star
• Interval International• AXA Equitable Life Insurance Co.
• Bath & Body Works• Wholesale Energy Group
• IDEXX Laboratories, Inc.• The Shopping Channel
• MetLife• And More!


Contact Centre Site Tours

Join your peers on an intimate tour and review best practices at some of the leading contact centres in the Toronto area.

Site Tour Locations include: 

American ExpressEnergy Savings GroupAir Miles - The Loyalty Group
Presented By:

The ContractXchange Remote Agent Showcase

  
Remote Agents
Live At The ContractXchange Booth
Proof You Really Can Have A Contact Centre Anywhere

Remote Agents for major contact centres will be taking calls live on the show floor, at the ContractXchange booth during this year’s ICCM Canada Expo.

The ContractXchange Remote Agent Showcase is designed to provide visitors with a first hand view of Remote Contract Agents at work and also provide an opportunity for personal interviews with agents.
Sponsored by:


Networking Reception

 

Tuesday, October 7th • 4:30 PM - 6:00 PM Open to All Attendees

Don't miss this opportunity to enjoy great food, cocktails and conversation on the Exhibit Floor. Catch up with old acquaintances, meet new colleagues and network with peers who share the same interests on issues and trends in the call centre industry.
Hosted by:

Download BrochureDownload the 2008 Conference Brochure featuring Educational Sessions, Site Tours and Expo Floor Presentations

We look forward to seeing you at the Metro Toronto Convention Centre, October 6 - 8!


EVENT NEWS


Register Now!!
Early Bird
Prices End
September 5th



Opening Keynote

Keynotes


2008 Attendees


2008 ICCM Survey - Win $100 -





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