All of the Help, None of the Hype... When it comes to contact centre performance, it’s all about delivering the optimal customer experience at the lowest possible cost…ICCM Canada will show you how to get there. Important Event Information: • View the 8 Track 2008 Conference Program • Opening Keynote:    High Quality Leadership from Around the World • Show Floor Features & Application Showcase Theatre -    Open to all attendees • Learn why you should attend! Conference includes compelling case studies from: • American Express • Toronto Star • Interval International • AXA Equitable Life Insurance Co. • Bath & Body Works • Wholesale Energy Group • IDEXX Laboratories, Inc. • The Shopping Channel • MetLife • And More! Contact Centre Site Tours Join your peers on an intimate tour and review best practices at some of the leading contact centres in the Toronto area. Site Tour Locations include:  American Express Energy Savings Group Air Miles - The Loyalty Group Presented By: The ContractXchange Remote Agent Showcase Remote Agents Live At The ContractXchange Booth Proof You Really Can Have A Contact Centre Anywhere Remote Agents for major contact centres will be taking calls live on the show floor, at the ContractXchange booth during this year’s ICCM Canada Expo. The ContractXchange Remote Agent Showcase is designed to provide visitors with a first hand view of Remote Contract Agents at work and also provide an opportunity for personal interviews with agents. Sponsored by: Networking Reception   Tuesday, October 7th • 4:30 PM - 6:00 PM • Open to All Attendees Don't miss this opportunity to enjoy great food, cocktails and conversation on the Exhibit Floor. Catch up with old acquaintances, meet new colleagues and network with peers who share the same interests on issues and trends in the call centre industry. Hosted by: Download the 2008 Conference Brochure featuring Educational Sessions, Site Tours and Expo Floor Presentations

We look forward to seeing you at the Metro Toronto Convention Centre, October 6 - 8!